Terms of Service & Refund Policy
These terms govern your use of askhan.top and any question you pay us to answer. By creating an account or placing a bid, you agree to them. Written in plain English on purpose — please actually read the refund section, it is short.
1. Who we are
Ask Han is operated by 武汉大谦之光文化传播有限公司, registered in Wuhan, Hubei, People's Republic of China. "We", "us" and "Ask Han" refer to that entity.
2. What the service is
You ask a question about China — travel, business, food, daily life, culture, money, work, family, anything you genuinely want to know. We answer it personally, in depth, from lived experience. This is one person's honest answer, not a research report and not a corporate support desk.
We answer a maximum of 10 questions per day. That limit is real — it is what one person can answer properly.
3. Eligibility
You must be 18 or older and able to enter a binding contract. You need a working email address. You must provide accurate account details, and the person behind the account must be the person whose photograph you upload.
4. How bidding works
| Step | What happens |
|---|---|
| 1. Submit | You send your question with the amount you are willing to pay. The minimum bid is USD 4.90. |
| 2. Sealed | Bids are sealed. You cannot see what others bid, and nobody can see yours. This is deliberate — it keeps bids honest instead of competitive for the sake of it. |
| 3. Review | We review all bids and select the questions we will answer. Higher bids are more likely to be selected, but a strong, specific question can win over a higher bid. |
| 4. Payment link | If your question is selected, we email you a payment link. Nothing is charged at the bidding stage. |
| 5. Not selected | If your question is not selected, you pay nothing. You can see the status in your account and you are welcome to bid again. |
You are never charged for a bid that is not accepted. Payment only happens after we confirm we will answer your question.
5. Payment
- All prices are in US dollars. Payment is taken by our payment processors (PayPal and card acquiring partners).
- Your bank or card issuer may apply its own currency conversion or foreign transaction fees. Those are charged by them, not by us, and we cannot refund them.
- We never see your card details.
- If the payment link is not completed, your slot is released and may be given to another question.
6. Delivery
Once payment is received, we will deliver your answer within 3 business days. It arrives by email and is posted in the archive on this site. You may request the answer translated into your own language; we will do this at no extra charge.
If a question turns out to need more time — for example, you have asked something that genuinely requires checking details — we will tell you before the deadline rather than deliver something rushed.
7. Refunds
| Situation | What you get |
|---|---|
| We decline your question after you paid | Full refund. Automatically, within 5 business days. We will also tell you why. |
| We miss the 3-business-day deadline | Your choice: full refund, or wait and receive the answer plus a partial credit on your next question. |
| The answer misses your actual question | Email us within 14 days explaining what was not addressed. We will correct it, or refund you in full. We would rather refund than argue. |
| You simply changed your mind after delivery | No refund. The answer is delivered digital content and you have already read it. |
| You ask, but we cannot answer it at all | Full refund — and please ask us something else instead. |
To request a refund, email support@askhan.top with your account email and transaction reference. Refunds are returned to your original payment method.
8. What we will not answer
We reserve the right to decline any question. In practice we will decline:
- Requests to comment on or take sides in political disputes, or to predict political outcomes.
- Requests for anything illegal, or for help breaking the law in any country.
- Requests for unverified claims, rumours or gossip about named people or companies.
- Requests for professional legal, medical, tax, immigration or investment advice. See section 10.
- Content that is abusive, hateful, sexual, or targets any person or group.
- Attempts to use the service to generate spam, fake reviews, or misleading marketing material.
If your question falls into any of these, we decline and refund in full.
9. The public archive and confidentiality
Answered questions may be published in the public archive or in our social content. We always remove your email, phone number and precise location first, and we never publish your photograph without your separate permission.
Want it private? Say so when you submit, or email us before we publish. We will honour the request, and we will remove anything already published on request.
10. Not professional advice
Everything we provide is one person's personal opinion and lived experience. It is not legal, medical, financial, tax, immigration or safety advice. For decisions that carry real consequences, consult a qualified professional in the relevant jurisdiction.
11. Your content
You keep ownership of the question you submit. By submitting it, you give us permission to answer it, publish it in the archive, and use it in our own content and marketing — with your personal details removed. You confirm your question is your own and does not infringe anyone else's rights.
12. Our content
The answers we write, and the design and text of this site, belong to us. Please do not republish an answer commercially without written permission. Sharing a link, or quoting a short extract with attribution, is always fine.
13. Acceptable use
- One account per person. Do not impersonate anyone else, or upload a photograph that is not you.
- Do not scrape, copy, resell or bulk-download the archive.
- Do not attempt to break, overload or gain unauthorised access to the site.
- Do not use the service to harass anyone.
We may suspend or close an account that breaks these rules, and will refund any undelivered paid questions.
14. Our responsibility to you
We will answer your question to the best of our ability and deliver it on time. We do not guarantee any particular outcome, business result, or that our answer is complete — nobody can know everything about a country this large. Our total liability for any claim is limited to the amount you paid for the question in question.
15. Ending this agreement
You may close your account at any time. We may decline a question, or close an account that breaks these terms — in which case paid but undelivered questions are refunded in full.
16. Governing law
These terms are governed by the laws of the People's Republic of China. Before resorting to formal proceedings, please write to us — practically every issue at this scale can be settled with an email and a refund.
17. Changes
We may update these terms. The version in force is the one published on this page when you place a bid or make a payment. Significant changes will be announced by email.
18. Contact
Questions, refunds, complaints: support@askhan.top
Privacy requests: privacy@askhan.top
Or use the contact page.