Contact
Email us about anything
| What it's about | Write to |
|---|---|
| Your question, your bid, or your account | support@askhan.top |
| Payment problems, refunds, receipts | support@askhan.top |
| Your personal data, or a deletion request | privacy@askhan.top |
| Press, partnerships, anything else | han@askhan.top |
If you would rather message than email:
+86 1XX XXXX XXXX
When you will hear back
I am based in Wuhan, China — that is GMT+8. If you are in New York or Toronto, I am 12 hours ahead of you; in London, 7–8 hours; in Sydney, 2–3 hours behind.
- Questions about a bid or payment: usually within 24 hours, always within 48.
- Refund requests: acknowledged within 2 business days, processed within 5.
- Other messages: within a few days.
Before you write, check these
- "Is my question still being reviewed?" — sign in to your account; the status updates there first.
- "Did my payment go through?" — a confirmation email is sent the moment it clears. If you have not received one, check your spam folder.
- "I never got a payment link." — a link is only sent if your question is selected. Not being selected costs you nothing.
Include these so I can help in one reply
- The email address on your account
- Your transaction reference, if it is about a payment
- What you expected to happen, and what actually happened
Waiting on an answer you have already paid for? Email support@askhan.top with the word URGENT in the subject line. Paid questions go to the front of my queue.